Domestic shipping in GermanyFor the shipment of goods within Germany, we charge a lump-sum fee of EUR 0.00 per order for shipping costs. Exceptions are clearly marked in the offers. The minimum order amount is EUR 25.00. We will send all available items on the same day for an extra charge of EUR 5.00 and if the order is made before 1:00 pm. If there is precracking or tears in the packaging of our shipments, this could be an indication that not everything that we sent to you has also arrived. Please note the damage to the packaging or other complaints upon delivery of the package on the 'delivery form' presented to you for signature and have your complaints confirmed by the carrier.
Shipping abroad
The minimum order value is € 75,-.
Shipments abroad are available for advance payment, payment by cash or credit card and at the risk of the recipient to pay the transportation costs. For orders that are not shipped within EU Member States, we deduct the amount of VAT in the bill.
Please refer to the shipping costs for your country from the following table (should your country not be listed, feel free to contact us at contact). International shipping costs to 30kg:
| Country | Shipping Costs | Cash on Delivery | |
|---|---|---|---|
| Belgium | € 8,00 | € 9,00 | |
| Bulgaria | € 27,00 | not possible | |
| Denmark | € 8,50 | not possible | |
| Estonia | € 15,00 | not possible | |
| France | € 12,00 | not possible | |
| Great Britain | € 12,00 | not possible | |
| Italy | € 13,00 | not possible | |
| Lettland | € 15,00 | not possible | |
| Latvia | € 27,00 | not possible | |
| Lithunia | € 15,00 | not possible | |
| Luxembourg | € 8,00 | € 9,00 | |
| Monaco | € 12,00 | not possible | |
| Netherlands | € 8,00 | € 9,00 | |
| Austria | € 8,50 | € 9,00 | |
| Poland | € 12,00 | not possible | |
| Portugal | € 15,00 | not possible | |
| Romania | € 27,00 | not possible | |
| Sweden | € 12,00 | not possible | |
| Switzerland | € 27,00 | not possible | |
| Slowakia | € 12,00 | not possible | |
| Slowenia | € 13,00 | not possible | |
| Spain | € 15,00 | not possible | |
| Czechia | € 8,50 | not possible | |
| Hungary | € 12,00 | v |
For deliveries to non-EU countries you may have to pay additional duties, taxes and fees. For more information on tariffs, see example below http://ec.europa.eu/taxation_customs/dds/cgi-bin/tarchap?Lang=DE
For import sales tax: http://auskunft.ezt-online.de/ezto/Welcome.do
Especially for Switzerland: http://xtares.admin.ch/tares/login/loginFormFiller.do
Reservation of delivery
In the event that we are, however, unable to deliver an item ordered, and we have not yet accepted your offer of contract, we reserve the right to make a new offer to you by sending an item of the same quality and price. If you do not wish to accept the offer, please send the goods back to us using the enclosed return label. We shall bear the costs of returning such items. Your statutory right to return the item will, of course, apply in the event that you keep the replacement item.
Our delivery times are approx. 4-6 working days. Any exceptions thereto can be found on the respective product page. We will inform you as quickly as possible of delays to delivery.
When it comes to paying, you are best off as a regular customer.
* On open account: You receive the invoice with the shipment and conveniently pay using the bank transfer form.
* We will then collect the invoice amount from your bank account by direct debit twelve days after the goods have been delivered. Please send us your bank account details and direct debit authorization (see order form).
* By credit card for new customers: (Your credit card will not be charged until delivery.)
* By cash on delivery you can pay your mail carrier by cash or check when the package is delivered. COD charges of EUR 6.00 will be incurred for the post, whereby EUR 2.00 are paid directly to the mail carrier, and EUR 4.00 will be added to your invoice.
* By prepayment. Please transfer the amount to our account: account no. 2909703, Postbank Stuttgart, BIC 60010070, and enter your customer number and/or last name and zip code as the reference text.
As a new customer, we will deliver the goods to you gladly for payments made via direct debit, COD, advance payment or credit card. (Your credit card will not be charged until delivery.)
The customer is to reimburse all costs caused by the charge-back of payments made by direct debit (at least EUR 15.00) or credit card (at least EUR 30.00), inasmuch as the customer is responsible for the charge-back.
